Service Support

All new products are supplied with a minimum 12-month part and labour guarantee, which starts from the day of delivery.

In the event of a fault within the guarantee period.

We recommend that you check all connections to and from the device, fuses, and batteries, and also consult the instruction manual which is provided with your product, there is normally a troubleshooting section that often resolves what was thought to be a problem.

If the problem persists, please contact us for further advice on 0116 2785033 . If you are having trouble using or understanding your appliance, don’t hesitate to contact us as many problems can be easily resolved either over the phone or in-store. We also offer an in-home tutorial service where needed, please refer to the tutorial section below.

In the event of a fault outside the guarantee period.

If a fault occurs after the manufacturer or extended warranty period then we will direct you to the relevant repair agent.

We recommend that you check all connections to and from the device, fuses, and batteries, and also consult the instruction manual which is provided with your product, there is normally a trouble-shooting section that often resolves what was thought to be a problem.

If the problem persists, please contact us for further advice on 0116 278 5033.

Television Service charges and call-out fees per hour or part thereof. 

(Re-tunes, software updates only)

Home visit charges (Inc VAT)
House visit £50
Each additional 30 minutes £20
Retunes/Retunes Lords customers in warranty £50/£30
*Under warranty collection/redelivery fee where applicable £30

In-home tutorials

We appreciate that for some, difficulties regarding the use of your equipment may be experienced due to unfamiliarity with its operation or the degree of complexity involved. For the most part, these problems can be resolved either with a visit or a phone call to the shop from which you purchased the equipment.

However, from time to time this may not be sufficient and for this reason, we offer one In-home-tutorial visit for a nominal fee. £30 if under guarantee or £50 if not.

Statutory rights

Our Service arrangements do not affect your statutory rights.